Customer-Centric Learning Systems

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The Experts in Customer-Centric Sales Training for Health Care

Customer Centric Framework

At Whole Systems, we don’t just say we’re “customer-centric;” we have the expertise to back it up.

We worked closely with health care professional (HCP) thought leaders and colleagues from around the world to develop pioneering customer-centric sales training for the biotechnology/pharma industry.

In partnership with a team led by Dr. Richard Wender (Alumni Professor and Chair, Department of Family Medicine, Thomas Jefferson University Hospital), we co-developed three customer-centric visual models that are used as learning and performance maps for organizing knowledge, presenting patient cases, and conducting selling practice and skill-building exercises:

  • Health Care Professional (HCP) Perspective
  • Patient Care Process®
  • Patient Experience

Help Your Salesforce Engage in Effective Dialogue With Customers

We develop learning solutions structured around these customer-centric models that will help your salesforce understand what patients and their physicians experience and perceive, and then build the skills to engage in a more effective dialogue with their customers.

Contact us to learn more about our customer-centric sales training.