The Experts in Customer-Centric Sales Training for Health Care
At Whole Systems, we don’t just say we’re “customer-centric;” we have the expertise to back it up.
We worked closely with health care professional (HCP) thought leaders and colleagues from around the world to develop pioneering customer-centric sales training for the biotechnology/pharma industry.
In partnership with a team led by Dr. Richard Wender (Alumni Professor and Chair, Department of Family Medicine, Thomas Jefferson University Hospital), we co-developed three customer-centric visual models that are used as learning and performance maps for organizing knowledge, presenting patient cases, and conducting selling practice and skill-building exercises:
- Health Care Professional (HCP) Perspective™
- Patient Care Process®
- Patient Experience™
Help Your Salesforce Engage in Effective Dialogue With Customers
We develop learning solutions structured around these customer-centric models that will help your salesforce understand what patients and their physicians experience and perceive, and then build the skills to engage in a more effective dialogue with their customers.
Contact us to learn more about our customer-centric sales training.